SmartQueue (QueueWise): A Real-Time Cloud-Based Queue Management System

Abstract

The increasing demand for efficient service delivery in public and private sectors has highlighted the limitations of traditional queuing systems, such as overcrowding, long waiting times, and reduced productivity. This paper presents QueueWise, a real-time cloud-based queue orchestration platform designed to enable remote queue management and intelligent wait-time optimization. The proposed system allows users to monitor live queue status, join queues remotely, and schedule their arrival based on real-time progression. QueueWise is based on a hierarchical Organization–Event–Queue–Participant model, which ensures structured administration, scalability, and controlled access. The system incorporates real-time synchronization, automated lifecycle management, and predictive analytics to estimate waiting time accurately. Experimental results demonstrate that the proposed solution improves service efficiency, reduces physical congestion, and enhances user convenience. Overall, the system provides a scalable and user-centric approach to modern queue management.