A Comparative Study on Machine Learning Approaches for Sentiment Analysis

Abstract

Sentiment analysis plays a pivotal role in the operations of online product companies. User reviews are taken into account by others when they search for products, forming the cornerstone for delivering the right product based on user sentiments through sentiment analysis. Sentiment analysis involves the process of collecting, analyzing, and recommending reviews, which are often extensive and contain multiple paragraphs of content. This paper presents a comparative analysis of various machine learning models used to conduct sentiment analysis on customer reviews of Amazon products within the Electronics category. The initial models under scrutiny for our analysis include Logistic Regression, Decision Tree, Naive Bayes Classifier, Random Forest, Support Vector Machines, and BERT Model. The experimental result show that BERT classifier achieves higher accuracy when compare with other machine learning models.