From Kirana Stores to E-commerce: The Evolving Landscape of Consumer Perceptions on Digital Payments in India

Abstract

India is not an exception to the global trend of the rising popularity of digital transactions. According to studies, effective systems of payment can contribute to a faster movement of liquidity throughout a country's economy. In this digital age, businesses that want to be agile and provide the best possible service to their customers need to offer digital payment options. This research investigates how individuals view online and digital payment methods and explores their apprehensions regarding the security of such transactions in an era dominated by interconnected technologies. Marketers need to understand how consumers view cashless payment methods, and this study provides valuable insights. The research being conducted is qualitative and analyses the idea of digital transactions through literature evaluations. The evaluations list a number of drawbacks and benefits when making payment methods that are digital. The results show that India accepts digital payment methods, and that usage is rising annually. The survey also outlines the benefits and difficulties that customers encounter when implementing digital payments. In general, this research offers insightful information on how digital transactions will develop in India. It is clear that digital payments are here to stay, and businesses that want to stay ahead of the curve need to offer these options to their customers.