Software Asset Management (SAM) and Tools: A Comprehensive Research Study

Abstract

Software asset management (SAM) is the process whereby organizations manage software assets during their lifecycle from procurement to deployment and compliance and even optimization and retirement of the assets. The software has been a crucial organizational asset, especially in the current times when it continues to grow complex with time because of the introduction of new technologies such as cloud computing and subscription-based licensing. There have been significant changes in the way SAM is conducted (from simple processes such as the use of on-premise Excel sheets in SAM practices of procurement, deployment, entitlements, and re-harvesting). These changes indicate the rapid pace at which technology is evolving and regulatory compliance issues faced by firms worldwide are also evolving. Therefore, organizations looking to optimize the software, save costs, and ensure adherence to regulations in increasingly dynamic IT ecosystems require SAM solutions. Improper software management could lead to loss of money, fines, risks, and operational inefficiency. This research paper provides an analysis of the idea, lifecycle, and significance of SAM, followed by the increasing significance of SAM tools for the management of hybrid and cloud computing IT infrastructure. This paper also includes a comparison analysis of some popular SAM tools including Flexera One, ServiceNow SAM, Snow License Manager, ManageEngine Asset Explorer, and Microsoft Endpoint Manager. Major obstacles faced during the implementation of SAM have been covered. Future perspectives such as AI-enabled SAM, continuous compliance management, and SaaS governance have also been discussed.