Unibot Pro – Smart University Helpdesk and Student Query Resolution System

Abstract

Universities receive thousands of repetitive queries from students related to admissions, academic regulations, exam- ination schedules, and campus services. Traditional helpdesk systems rely heavily on manual staff interaction, resulting in delayed responses and inefficient query management. UniBot Pro is an intelligent chatbot-based helpdesk system designed to automate student query resolution using Natural Language Processing (NLP). The proposed system integrates TF-IDF vectorization, cosine similarity matching, and a structured FAQ knowledge base to provide instant responses to student queries. Additionally, an administrative dashboard enables monitoring of query analytics, frequent questions, and system performance. Experimental evaluation demonstrates that the proposed system significantly reduces response time while maintaining high accuracy in query matching. The system provides scalable, 24/7 academic support and improves the overall efficiency of university communication infrastructure.