CIVORA : AI Based Civic Complaint Registration System

Abstract

“CIVORA" is a civic complaint registration system based on AI, allowing to strengthen the relationship between the cities and the population by automating, introducing transparency, and smart processing. Handshaking, slow response time, lack of accountability and poor tracking are some of the challenges that face traditional civic systems. Civora is a solution to these problems that provides an easy-to-use digital platform allowing citizens to send complaints with the inclusion of photos, description, and location. The platform applies multimodal Artificial Intelligence to automate the process of complaint management. YOLOv8 object detector is used to analyze uploaded images and Natural Language Processing (NLP) is used to process textual description to identify automated categories and priorities. A built-in geotagging provides perfect location detection and effective directions to the relevant municipal departments. An organized system of workflow will facilitate actions that are timed and status which can be real-time making it significantly more transparent and more accountable. Moreover, Civora incorporates the aspects of voter and impact evaluation to focus on the problem impacting a greater number of people. Civora will offer a scalable and efficient responsive governance solution to the North Eastern States by minimizing manual intervention and increasing citizen involvement.