Smart Helpdesk Ticketing Solution for IT Services

Abstract

Smart Helpdesk Ticketing Solution for IT Services is a web based application developed to manage and resolve IT related issues in an organized and efficient manner. In many organizations, complaints are still reported manually through phone calls or messages, which leads to delay, poor tracking, and lack of accountability. To overcome this problem, the proposed system allows users to raise tickets easily through a chatbot interface. The system automatically generates a ticket, assigns priority, and stores all details in a centralized database. Administrators can view, assign, and monitor ticket status using a dashboard. The backend of the system is developed using Flask framework and MySQL is used for data storage, while the frontend is built using HTML, CSS, and JavaScript. The chatbot helps users interact with the system in a simple and user friendly way. This system improves response time, reduces manual workload, and ensures transparency in IT service management.